We are Hiring! AVP, Casualty Claims
Location: Remote – USA
Why choose Palomar?
Palomar is a rapidly growing and innovative insurer focused on providing specialty insurance to residential and commercial customers. Palomar welcomes the best and brightest to our thriving team. Guided by an entrepreneurial spirit, Palomar is building a dynamic and diverse team.
Join a company built on a culture of agility, innovation and authenticity that delivers peace of mind and protection to individuals and businesses impacted by adversity.
Want to learn more about our exciting journey?
Investor Relations – Palomar Holdings, Inc. (palomarspecialty.com)
The Details:
The AVP, Casualty Claims, reporting to the Vice President of Casualty Claims, will be a foundational member of our growing Claims organization. As the first internal hire dedicated to direct claim handling, you will play a dual role: leading oversight of third-party administrator (TPA) performance and directly managing new claims from first notice through final resolution. This includes reviewing claim notices, conducting intake interviews with insureds and brokers, and executing full lifecycle claim management across coverage evaluation, liability and damages assessment, reserving, resolution strategy, reinsurance coordination and reporting.
You will also partner cross-functionally with departments such as Reinsurance, Marketing, Risk Management, Finance and Actuarial to ensure a high standard of claim service, data accuracy, and strategic insight. This is a hands-on leadership role that blends execution with influence, helping shape the future of our internal claims capability.
What will you do:
- Timely manage claims from first notice of loss through resolution, including coverage analysis, liability and damages evaluation, reserve setting, litigation management, and resolution strategy
- Serve as the first point of contact for new casualty claim notices, document review and interviews with insureds and brokers
- Analyze and draft coverage letters while effectively communicating coverage positions to insureds, brokers, and agents
- Leads all activities involved with a focused investigation to determine compensability, liability, and covered damages by gathering pertinent information, documenting statements from customers/ claimants, and working with experts, or other parties, as necessary to verify the facts of the claim
- Drives the resolution of claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy including: management of timely and adequate reserves, collaborating with coverage experts, negotiating complex settlements, retain, direct, and manage litigation counsel through trial, developing and managing strategy for complex litigation; attend arbitrations, mediations, trials, authorizing payments within scope of authority.)
- Prepares and presents high profile, complex information to senior leadership, customers, counsel and others by effectively identifying high profile matters, developing executive loss summaries, coordinating, and communicating resolution strategies and sharing relevant current events and case law
- Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by following company guidelines, and staying current on insurance laws, regulations, or trends for the specialized line of business, and may represent the company in industry trade groups or other notable events
- Mentors, guides, develops and delivers training to less experienced Claim Professionals and may assist with special projects as needed
- Participate in, and sometimes lead, audits of TPA partners
- Coordinate reinsurance reporting and analysis, ensuring timely and accurate communications with internal and external stakeholders.
- Travel as required. Represent the Claims function externally, as needed — including broker meetings, mediations, or settlement conferences.
What we are looking for:
- 10 plus years of relevant experience with a degree of specialized and technical competence in the handling of Excess Casualty, General Liability/Auto claims, Premises Liability and Construction Defect claims. Experience with Professional Liability claims is a plus
- Bachelor’s degree, Master’s degree or equivalent experience. JD preferred
- Strong skills in coverage analysis, claim evaluation and negotiation
- Adept at identifying and evaluating risk transfer opportunities pursuant to contracts, lease agreements, certificates of insurance
- Ability to multi-task varied and significant matters
- Excellent oral and written communication skills
- An inclusive mindset and a team player with an open, transparent communication style.
- Demonstrable track record of working autonomously, time management skills and driving progress
- Be intellectually curious, pragmatic and think creatively
- Experience in a work environment that requires collaboration across work groups
- Working knowledge of industry best practices, procedures and case law
- Ability to work independently and assimilate learning materials on many different subjects from various sources
- Excellent interpersonal communications and negotiation skills; and an ability to deal with customers and business partners in a professional manner
- Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues
- Eager to work in a fast-paced environment
- Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
We love people who want to:
- Build strong relationships through transparency, trust, and respect for each other
- Work in an agile environment, with a resilient mindset to find creative solutions to challenges
- Collaborate and celebrate diverse perspectives, promoting inclusivity and equality.
- Do the right thing with strong conviction and integrity
- Be bold and innovative to help make an impact
- Demonstrable track record of working autonomously and driving progress
- Be intellectually curious, pragmatic and think creatively
If you thrive in a dynamic environment, and like working with happy, authentic, talented people, you’ll enjoy a career with Palomar!
What will you get in return?
- Full Suite of Medical Benefits
- Long Term Financial Incentives – STOCK!
- 401k with 3.5% Automatic Fully Vested Employer Contributions
- Competitive PTO + Holiday Program
- Lifestyle Spending Account
- Professional Development Assistance
- Career Exploration Opportunities
- Regular company-wide social events (even virtually!)
- To learn more visit us at www.plmr.com
Diversity at Palomar
At Palomar, we are committed to diversity, equality and inclusion in all facets of the organization. We have built an open culture that celebrates the diversity of our workforce, while actively championing equality and inclusion practices that make us a company people want to work with and work for.
We believe that diversity, equality and inclusion yield greater organizational creativity and productivity, which helps us serve our customers and partners more effectively. Delivering on our diversity commitment returns greater value to our shareholders and ultimately makes a positive impact to the communities in which we do business and to the people who live in them
#PalomarPride #Insurancejobs #hiring
Accommodations:
Palomar will consider reasonable accommodations to ensure a qualified applicant with a disability can be considered for the position. Palomar will also consider necessary modifications to the physical work environment, or to the way a job is usually performed, so an individual with a disability can perform the essential functions of the position. Additional accommodations will be considered that enable an employee with a disability to enjoy equal benefits and privileges of employment like those that are enjoyed by other employees without disabilities.
For more information about our company, visit us at www.plmr.com. Palomar is an Equal Opportunity Employer.
No phone calls or agency solicitation please
